LEAH-Merchant Digital Product Sales System Your solution for fully automated or manual downloadable product delivery with no monthly fees!
Do You Sell Or Want To Sell Downloadable Products On The Web?
New Version 4.0 with InstaSend™ and Sales Follow-Up Technology
PLEASE READ YOUR INSTRUCTION/INSTALLATION MANUAL BEFORE GOING ANY FURTHER AND BEFORE CONTACTING SUPPORT. Setup-Guide also has additional TroubleShooting help.
You'd be surprised at how many help requests we receive from well meaning and eager people who simply haven't read the step-by-step manual or these trouble-shooting tips. This usually becomes obvious after hours of sending email back and forth only to realize the issue was already covered. We love our customers and give everyone full attention so we ask that you please read the guides before contacting us :-)
Why do I keep getting ixed warning/error messages?
Please see your setup guide under the trouble-shooting section. You can download the latest ixed files from www.sourceguardian.com. Just download the correct file, expand/unzip the files and then upload them to your ixed folder on your web server.
Why can't I get past the LEAH-Merchant Product Registration Screen?

Well either you have acquired the product dishonestly (as some have tried to do) or you may have moved or duplicated your installation. Please send your Download Ref Number and email used to place the order to support and we'll try to get your installation working.

Remember your license allows for one installation only. Any attempts to circumvent this Federal/International copyright and licensing requirement without our express written permission may result in swift and sure legal action.

PayPal Order Not Registering In LEAH-Merchant Database

In your PayPal account: When you use the "paypal account optional" option and set it to "ON" if the customer doesn't signup to paypal AND doesn't "return to merchant," after paying for their order, their order might not get posted to the LEAH-Merchant Database. You will receive payment but won't know what the customer purchased. It is best until PayPal corrects or updates this issue to turn this PayPal account option to "OFF." Remember, you can still use InstaSend to manually process their order.

My order buttons and header image are not appearing on screen what am I doing wrong?
Try uploading your LEAH-Merchant files to your web server with your FTP software's "AUTO" setting. Image files might have been uploaded as ascii, when they should have been binary. If you used the automated setup program, please go into your account via ftp and check your file settings manually.
PayPal orders not getting delivered.

First be sure that your PayPal Return URL is set properly as-per the Setup-Guide.

Also...

In your PayPal account: When you use the "paypal account optional" option and set it to "ON" if the customer doesn't signup to paypal AND doesn't "return to merchant," after paying for their order, their order might not get posted to the LEAH-Merchant Database. You will receive payment but won't know what the customer purchased. It is best until PayPal corrects or updates this issue to turn this PayPal account option to "OFF." Remember, you can still use InstaSend to manually process their order.

Do I have to rename all my LEAH-Merchant powered order pages with a .PHP extension and re-upload them to my web server?

No- It is easier to do so, however to avoid having to resubmit your web pages and re-optimize your newly named existing pages for search engines, you can simply ask your web host to allow you to run your PHP code as html. This is usually done by adding the following line to your ".htaccess" file in your "Public_Folder:"

AddType application/x-httpd-php .php .html

 

After uploading the files to my web server and trying to access my setup page. I am getting a source guardian message saying that an ixed file is required. What should I do?
Please go to www.SourceGuardian.com and download the correct updated ixed loader then upload it to your folder called ixed within your LEAH-Merchant setup folder.
How do I get the correct path to my "downloads/uploads" folder, LEAH-Merchant keeps telling me that the folder doesn't exist?
Please consult your web hosting company or your hosting account help files to find info on "paths." For example, your path to document root might be: "/home/YourHostingUserName/www" so if you created a downloads folder outside of your public folder, your path might be, "/home/YourHostingUserName/downloads" be sure to use your correct hosting username to get the correct path.
My order pages have a "header already sent" message at the top of the screen.
Depending on your version of LEAH-Merchant, be sure that the LEAH-Merchant include file, generated from the create html code screen is at the very FIRST line of your order pages. Be sure to see the Setup Guide for more info.
Customers claim that their order links don't work.

Of course you tested your order pages with a live transaction, RIGHT?? :-) You can always place a test order and then refund yourself.

Well, if you know that your order pages work and that the system delivers products with no difficulties, here are some possibilities:

  • Customer is not copy/pasting or clicking on entire download link (their email client could have broken the download URL link into two lines). We place the download link between brackets and tell customers to copy/paste everything within the brackets to their browser. Your system is setup this way by default, however, you can edit your download page and download email text at any time to provide additional download directions.
  • Customer already clicked the link more times than the limit that you set. Simply reset the link and it will resend your product to the customer.
Customer is not receiving Download Email

Be sure to ask customer to check their inbox and delete box carefully and make sure that your download email subject line does not contain any spam related keywords that might get your message sent to a delete or spam box. Please see: Words and Phrases that Trigger Some Spam Filters

Also login to your LEAH-Merchant Installation and be sure that your confirmation email has a "from" and "subject."

 

 

 

Special Offers

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Testimonials:

"I've been using Leahmerchant DPSS for several months now and I'm very satisfied with it. It's working so well that I never log into it anymore because I don't really need to administer it."
Al Silverstein
Net Sense, Inc

"Yes, LEAH Merchant is really a great piece of software. It can easily automate my digital delivery system. No doubt! The automation you get is amazing and the interface is superb. The installation manual is very easy to follow and the complete setup can be finished within 15 minutes. This is a "must-have" product for every infoproduct seller."
Raam Anand, CEO,
salespageanalyzer.com

Contact Leah Merchant Support

LEAH-Merchant DPSS can be used to distribute any form of digital product with no merchant account and no monthly fees required.

LEAH-Merchant DPSS is officially recognized as a 2Checkout 3rd Party Shopping cart system and member of the PayPal Developer Network.

 

 


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